Understanding Mulebuy's Role

Mulebuy acts as your personal shopping agent in China. Since many Tmall stores do not ship internationally or require local payment methods, Mulebuy bridges this gap. They provide you with a Chinese mailing address, purchase items on your behalf, consolidate packages, and forward them to your doorstep worldwide. Their service is particularly useful for brands like A.P.C., which may have exclusive collections or better pricing on the Tmall platform.

Step 1: Research and Product Selection

Begin by visiting Tmall (or its global counterpart, AliExpress) to browse the official A.P.C. store or authorized retailers. Carefully examine product details, sizes (noting Asian sizing may differ), colors, and customer reviews. To assist in your research, especially for comparing prices and specific item codes, you can refer to this external product spreadsheet: https://findsspreadsheet.com/. This resource can help you pinpoint the exact A.P.C. pieces you desire before proceeding with your agent.

Step 2: Registering and Using Your Mulebuy Address

Next, create an account on the Mulebuy website. Upon registration, you will be assigned a unique personal warehouse address in China. This address is crucial. When you proceed to checkout on Tmall for your selected A.P.C. items, you will enter this Mulebuy-provided address as the shipping destination. Ensure you accurately include your dedicated customer code in the address line.

Step 3: Submitting Your Order to Mulebuy

After placing your Tmall order (you may need help from a translation tool or a friend), you do not pay Tmall directly. Instead, you must immediately submit the order details to your Mulebuy account. Log into Mulebuy, find the section for "Order Submission" or "Place Order," and fill in the required information: the product URL from Tmall, item description, price in Chinese Yuan (CNY), quantity, and any specific instructions (e.g., "check for item authenticity").

Step 4: Payment and Verification

Mulebuy's staff will then verify the order details and provide you with a total cost, which includes the product price, their domestic shipping fee (from Tmall to their warehouse), and their service fee. Once you confirm and pay this total through Mulebuy's secure portal (which typically accepts international credit cards or PayPal), their team will purchase the item for you. You can track the order status as it moves to their warehouse.

Step 5: International Shipping and Delivery

Once your A.P.C. items arrive at the Mulebuy warehouse, they will send you photos for confirmation. You can then instruct them to repackage multiple purchases to save on shipping costs. Finally, choose your preferred international courier (like DHL, FedEx, or EMS), pay the calculated shipping fee based on weight and destination, and Mulebuy will dispatch your parcel. You'll receive a tracking number to monitor its journey to your home.

Key Considerations for a Smooth Experience

• Sizing:
• Fees:
• Communication:
• Prohibited Items: